Manager, Relationship Management

The Manager for Market Development & Relationship Management plays a critical role in driving year-on-year revenue growth and fostering long-term relationships with corporate clients and unions who have committed to an S&R account. Working closely with Corporate Sales teams, this individual will be responsible for maximizing account value through upselling and cross-selling initiatives amongst existing clients and providing exceptional support to ensure client satisfaction and retention. 1. Create client relationship building platforms & events: · Develop, propose and execute strategies to foster strong relationships with B2B clients through tailored events, networking opportunities, and relationship-building platforms. 2. Manage and service key existing S&R accounts: · Building and maintaining a strong, long-lasting customer relationship with the S&R accounts’ management and their HR representatives. · Overseeing the S&R account management, serving as the lead point of contact for all account management matters. · Ensure the timely and successful delivery of the respective S&R account employees’ benefits and engagement programs against committed timelines. 3. Upselling existing customer accounts: · Responsible for upselling and cross-selling opportunities within existing B2B accounts to increase account value and revenue against targets · Collaborate with Corporate Sales and B2B marketing teams to develop customized solutions and proposals that address client needs and objectives. · Implement strategies to expand the scope of services offered to key accounts and maximize revenue potential. 4. Study client feedback & recommendations: · Gather and analyze client feedback, suggestions, and recommendations to identify areas for improvement and enhancement. · Communicate client feedback to relevant teams for product development, service enhancements, and process improvements. · Implement initiatives to address client concerns and enhance overall satisfaction and loyalty. 5. Performance KPIs tracking: · Establish and track key performance indicators (KPIs) related to customer growth, account management, and loyalty initiatives. · Monitor KPIs such as retention rates, upsell/cross-sell revenue, and customer satisfaction scores. · Generate regular reports and updates on performance metrics, providing insights and recommendations for improvement. Requirements: Bachelor's degree in Business Administration, Marketing, CRM or related field Proven experience in B2B account management, customer relationship management, or sales leadership roles within the events or related industry. Strong interpersonal skills and ability to build rapport and trust with B2B clients and stakeholders. Excellent communication and negotiation skills, with the ability to articulate value propositions and influence decision-making. Strategic mindset with a focus on driving revenue growth and fostering long-term client relationships. Proficiency in data analysis and performance tracking, with the ability to derive insights and make data-driven decisions. Experience in developing and implementing customer loyalty programs and retention strategies. Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment #J-18808-Ljbffr