Ideals Recruitment Pte Ltd | IT Support Engineer x2 - JT
Job details
Two Positions Available: Senior & Junior Salary: Up to $6000 (Dependent on experience) + AWS + VB Working Hours: 9am-6pm (Mon – Fri) / 5 days Work Location: MacPherson (9 min walk from Mattar MRT station) Well-Established Company in IT Industry No experience is welcome; on-the-job training provided Responsibilities: Perform on-site and remote technical support (lvl 1/2/3) to end-users, such as installations, configurations, troubleshooting hardware & software, OS (Linux/Windows/Mac), and network issues. Handle IT support requests and service requests Liaise with IT Team to maintain IT infrastructure and policies Manage inventory of IT equipment and supplies Support remote users through communication channels such as phone, email, and remote desktop tools Troubleshooting and diagnostics, performing preventive maintenance as specified and planned. Manage IT equipment for remote users and other facilities Assist the support team whenever needed (no shifts required) Perform other ad hoc duties as assigned Supervise daily team operations and ensure task success Ensure support quality by delivering and exceeding team performance, SLAs, and other KPIs Work overtime when necessary for meetings and project launches Occasionally required to work after regular hours and/or specific overtime, in line with the global business needs. Requirements: Experience providing/assisting Level 1 support for Network and System Administration Ability to diagnose and resolve basic technical issues Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi) Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.) Interested applicants are welcome to apply online with an updated Resume/CV via the Apply Now button. Only shortlisted candidates will be notified. Contact: Mui Jia Rong (Darren) Registration No: R2196673#J-18808-Ljbffr
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