Job details
Company Description Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description
- To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.
- To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.
- To supervise that all designated public areas are cleaned and maintained as per established standards, set-ups and schedules.
- To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance.
- To follow up on the out of service rooms.
- To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly.
- To ensure proper linen supply for the designated floors.
- To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To have a complete knowledge of chemical products and their proper and economical use.
- To ensure the strict control of room keys and section keys.
- To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.
- To assist in implementing Focus and other financial procedures.
- To respect Lost and Found procedures.
- Reports suspicious person or actions, privacy/ DL and DISCREPANCY rooms according to the procedure.
- Notifies Housekeeping management at once when damage or theft to hotel property has occurred.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To handle guest requests and to follow up Guest History records.
- To follow up daily check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events.
- To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the Housekeeping, Laundry and Public Area team to recapitulate tasks and activity.
- To share daily activity highlights with the Executive Housekeeper / Assistant, including internal and external guest opportunities.
- To provide and ensure a proper use of the telephone etiquette as per Sofitel standards.
- To develop ambassador motivation and performance through daily trainings and regular “refresher” courses.
- To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
- To carry out any other reasonable duties as assigned by the Reporting line.
- Good reading, writing and oral proficiency in English.
- Must be well presented and professionally groomed at all times.
- Strong interpersonal skills and attention to detail.
- Must have good leadership skills and training skills.
- Degree from School for Tourism & Hotel Management.
- Minimum 3 years experience in a similar capacity in the hospitality industry.
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