Technical Support Engineer

Date Posted: 2024-11-19 Country: Singapore Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers! Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights. Key Responsibilities Provide expert technical support to customers, field technicians, and internal teams regarding lift and escalator systems (multi brand lifts etc.) Diagnose and troubleshoot complex technical issues related to lifts and escalators. Conduct on-site visits and inspections to assess lift and escalator systems, identify issues, and provide technical recommendations for repair and maintenance. Train and mentor junior technical support team members and field technicians, providing guidance on complex technical issues and promoting knowledge sharing within the team. Conduct site survey for recapture units and provide support for the sales team. Reduce callback rate, rebel units, and critical units - monitor and analyze the rebel/critical units closely and recommend necessary follow-up actions. Requirements Bachelor's Degree/ Diploma in Mechanical or Electrical Engineering or related disciplines. Min. 3 years of experience in technical support, maintenance, or service of lift and escalator systems. Strong troubleshooting and problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines. Experience with lift and escalator products from different manufacturers is highly desirable. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social, and governance (ESG) at Otis, click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. #J-18808-Ljbffr