Job details
About the Client: We are a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, we strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment. Duties and Responsibilities:
- Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
- Communicate with customers through various channels to address inquiries and issues.
- Develop in-depth knowledge of the companys products to answer customer questions accurately.
- Respond promptly to customer inquiries, maintaining a high standard of customer support.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work with a sense of urgency.
- Experience with data verification.
- Quick problem-solving abilities.
- Remote Work Setup
- Company Laptop provided
- HMO Coverage on Day 1
- Free HMO Dependent
- Paid Leaves with Unused Leave Conversion
- Monthly Attendance Bonus
- Annual Bonus
- Monthly Prizes and Bonuses
- PHP 10k to 30k Referral Bonus
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