Senior Executive / Executive, Operations Control & Planning

Senior Executive / Executive, Operations Control & Planning Job Purpose As a Senior Executive/Executive in Operations Control and Planning, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to: Responsibilities Manage a team of Bus Operations Control Centre Service Controllers. Manage a team of Field Operations Route Controllers, Mobile Patrol Team, and Service Ambassadors. Overall in-charge for Bus Operations Control Centre and Field Operations staff discipline & performance update. Data entry & reconciliation of FE results. Route planning for diversions, bridging bus, and ad-hoc contingency ops. Custodian for Ops Circular & Instructions for planned diversions including translation. Coordination in all route checking, DD height clearance, and plan for height check schedule for all bus services. Tracking & maintaining LTA assets (MID) and updating of patch for MID and printer. Ensure fare protection KPIs are met by conducting timely FE audit checks on deployed ticket inspecting route controllers. Bus Operations Control Centre and Field Operations staff training, conducting & evaluation, review of materials including WIs & SOPs. Provide ground supervision during bus diversion, ECLO, and bridging bus operations. Ensure that all bus services performance achieved the regulatory standards. Analyse, study, and prepare reports on trends affecting bus service performance. Qualifications & Work Experience Degree in Business or relevant field. At least 2 years of operations management/emergency planning will be preferred. Meticulous with good writing, presentation, and project management skills. Possess ability to function at a high level in a team setting or as an individual contributor. Skills Independent, able to work under pressure and multi-task. Excellent planning and organizational abilities. Critical thinker, self-motivated, and a team player. Self-motivated, proactive, and meticulous. Willingness to work overtime and weekends when required. Proficiency in Microsoft Office and PowerBI preferred. #J-18808-Ljbffr