Software Engineering Specialist

Key Responsibilities:

• Design and architect ServiceNow solutions that align with business requirements and industry best practices.
• Lead the development and implementation of ServiceNow modules, including ITSM, CSM, ITOM, HRSD, and other applications.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Provide technical direction and mentoring for design and implementation leads, and document best practices and procedures.
• Create and maintain detailed views of the existing architecture.
• Ensure platform alignment with the business strategy and provide consultative technical leadership to the platform team.
• Develop architectural controls and impact analysis for new requirements.
• Identify reuse opportunities and develop the integration strategy between the Now Platform and other enterprise systems.
• Contribute to and oversee the governance processes.

• Significant experience working in Service Management and Service Assurance, ideally in a multi-business unit ServiceNow implementation.
• Advanced technical knowledge of the ServiceNow Platform and a solid understanding of business strategy and governance practices.
• Experience with enterprise architecture, security, database design schemas, and data modelling.
• Strong collaboration skills and the ability to establish deep and productive relationships with stakeholders and squad members.

• Experience with agile engineering, DevOps, and cloud-native principles.
• Proven expertise in designing and implementing software solutions that are simple, intuitive, and easy to use.
• Ability to lead a team and provide authoritative technical recommendations to commercial decisions on new and emerging areas.
• ServiceNow Implementation certifications, CTA/CMA are preferred.