Customer Service Agents (Voice)

Job Title Customer Service Agents (Voice) + Top Salary + Career Growth + HMO + Excellent Benefits Employment Type Full Time Employment Location Skyrise 4B, IT Park, Cebu City Salary Range TOP SALARY + HMO + Dental + Excellent Benefits Benefits Package Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hamper Shift Multiple Shift Options (Day, Mid and Graveyard) Company Introduction Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City. Logix BPO is looking to hire skilled Customer Service Agents with exceptional voice support experience. Job Summary: We are seeking experienced Voice Agents with a background in Customer Service to join our team. As a CSR, you will be responsible for providing exceptional customer support to tourists in Iceland. This role requires a minimum of 2 years of customer service experience, preferably in a call center or similar environment. You will be working in an office-based setup and will be handling customer inquiries, providing information about tourist attractions, and processing payments through a cloud-based POS system. Extensive training on our FreshDesk CRM, Calling System, and POS System will be provided. Responsibilities:

1. Handle inbound and outbound calls from tourists, providing excellent customer service and assistance in a professional and friendly manner.
2. Address customer inquiries, concerns, and complaints promptly and accurately.
3. Provide detailed information about tourist attractions, events, accommodations, and travel itineraries.
4. Process payments securely and efficiently using the cloud-based POS system.
5. Maintain accurate records of customer interactions and transactions in the CRM system.
6. Collaborate with team members and other departments to resolve customer issues and ensure a seamless customer experience.
7. Follow company guidelines and procedures to meet and exceed customer satisfaction goals.
8. Stay up-to-date with the latest tourism information, including attractions, events, and local services.

1. Minimum of 2 years of experience in customer service, preferably in a call center or similar environment.
2. Excellent verbal communication skills in English. Proficiency in other languages, especially Icelandic, is a plus.
3. Strong problem-solving and decision-making abilities.
4. Familiarity with CRM systems, preferably FreshDesk or similar platforms.
5. Experience using calling systems and handling multiple calls simultaneously.
6. Knowledge of POS systems and payment processing is preferred.
7. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
8. Strong attention to detail and accuracy.
9. Availability to work in an office-based setup and follow the assigned shift schedules, including weekends and holidays if required.

1. Competitive salary package based on experience and qualifications.
2. Comprehensive training on FreshDesk CRM, Calling System, and POS System.
3. Opportunity to work in the dynamic tourism industry and interact with international customers.
4. Career growth and development opportunities within the organization.
5. Supportive and collaborative work environment.