Business Manager

3 days ago Be among the first 25 applicants To assist the branch manager in managing the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements. Job Summary The purpose of the role is to assist the branch manager in managing the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements. Responsibilities Drive and implement strategies Accelerate client acquisition and penetration in target segments Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing. Inculcate a robust and deep-rooted service culture Ensure accurate and timely delivery of client journeys and scripts. Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required. Performance Measurement & Tracking Responsible for defining strategy for conversion of leads provided by Segment. Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met Ensure high level of FLC and upkeeping the service standards in our touchpoints Ensure deliverables in budget/ scorecards are met Ensure contactability ratio of RM to clients Ensure compliance and familiarity to standards Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards. Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level. To ensure good ratings in internal / external audits, governance, compliance and GIA reviews Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance. Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes. Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles. Ensure timely completion of CPD hours Embed strong 1st line credit and conduct mindset and capabilities Strengthen staff awareness/knowledge of cyber risk via training of "good" practices and lessons from market incidents Financial Objectives Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus Periodic review with stakeholders on the sales channel's deliverables and effectiveness Deliver against budget/ forecast and ensure business delivery is done with good conduct People Management Coach, equip, empower and energize both the frontline and support staff to deliver the best result Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management. Engage Training to address training needs, implement training roadmaps Ensure sales channel's discipline in HR & training related matters Be an effective agent of change and role model for talented staff throughout the bank Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs Our Ideal Candidate RNF and CFMAS 3 years of experience in Business Management and Retail Banking Role Specific Technical Competencies Client Acquisition Experience Account Management (of HNW Individuals) Experience Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc) About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. What We Offer Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Human Resources Services #J-18808-Ljbffr