Customer Service Officer

Job Scope -

• Follow Standard Operating Procedures and resolve customer complaints promptly.
• Answer to and manage customers queries via Email / Hotline (incoming call).
• Monitor & follow up on escalated cases that require clarification updates.
• Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned by your superior.
• Support departmental Key Performance Indicators set by Management.
• Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

• Excellent command of English, both written and spoken.
• Strong phone contact handling skills and active listening.
• Pleasant and cheerful personality.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to handle a fast-paced environment.
• A confident and effective team player and able to work independently and under pressure. #J-18808-Ljbffr