Executive, IT (Infra and Comms Support)

Roles & Responsibilities: Responsible for day to day operations and administration on network & security infrastructure. Administer and configure infrastructure systems and applications (e.g. Active Directory Services, video conferencing, audio system, telephony, server, storage, backup, etc.), network devices (firewall, routers, switches, VPN, DNS, wireless, etc.). Create and update network documentation (policies & procedures) including diagrams, configurations, and SOPs. Design and implement new network solutions and/or optimize the efficiency of current networks. Assist in projects planning and execution. Perform network maintenance and system migration, upgrades including certificate updates, patches, hot fixes and security configurations. Proactively monitor network performance, ensuring high network availability and smooth operations. Troubleshoot system & network issues, provide expert-level support for incidents, outages, and escalations, and resolve problems swiftly to minimize downtime. Work closely with vendors and telecommunications service providers to resolve service issues and improvements. Perform network audits and collaborate with stakeholders to ensure network adheres with regulatory guidelines and as well as corporate policies and procedures. #J-18808-Ljbffr