Retail Director, Southeast Asia

We are seeking a dynamic and results-driven Retail Director, Southeast Asia (based in Singapore) to lead our operations across the Southeast Asia market. The ideal candidate will have a wealth of retail experience, with a proven track record in team leadership, marketing, retail operations and merchandising. This role is pivotal in driving sales, enhancing customer experience and optimizing retail performance. Key Responsibilities Retail Strategy & Sales Management

• Develop and execute retail strategies to boost sales, expand market reach, and increase profitability in SEA direct retail markets (Singapore & Malaysia).
• Establish annual sales goals, KPIs, and performance metrics for all stores and retail channels.
• Review sales data and market trends to refine strategies and enhance store efficiency.
• Align store operations with the brand’s vision to ensure a consistent and memorable customer experience.
• Establish strategic relationships with landlords to secure the right locations in accordance with brand positioning.

Retail Operations

• Oversee daily retail operations, ensuring efficiency and excellence in customer service.
• Monitor key performance indicators (KPIs) to drive operational improvement and profitability.
• Work closely with store managers to optimize staff schedules, manage inventory effectively, and maintain the stores’ presentation.
• Ensure operational processes are in place to provide a positive shopping experience that embodies the brand's exclusivity.

Retail Merchandising

• Work closely with the team on merchandise planning and provide timely feedback on market trends.
• Analyze sales data to optimize product assortment and presentation in stores.
• Collaborate with cross-functional teams to ensure timely delivery and quality of merchandise.

Marketing/CRM

• Develop and execute comprehensive go-to-market strategies.
• Maintain brand consistency and manage effective promotions.
• Synergize CRM & Retail Operations to establish a VIP base and cultivate long-lasting relationships.
• Analyze market trends and consumer insights to inform marketing initiatives.

Team Leadership

• Build, lead, and mentor the retail team across multiple locations to achieve sales and service excellence.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Define clear KPIs & R&R for the teams and nurture a feedback culture.

Requirements • Bachelor’s Degree with a minimum of 15 years’ experience in retail management, including at least 5 years in a leadership role.

• Proven track record in driving sales growth and managing high-performance teams in the retail industry.
• Good understanding of the Southeast Asia markets and consumer behavior.
• Solid experience in developing and executing successful marketing and merchandising strategies.
• Excellent presentation and communication skills with strong business acumen.
• Possesses an analytical mindset, outstanding leadership skills, and a strong focus on achieving results.
• Ability to work collaboratively across teams and foster strong relationships with stakeholders.
• Excellent written and spoken English and Chinese (including Mandarin).

We offer excellent career opportunities, an attractive remuneration package & benefits to the right candidate. Interested parties please apply by clicking "Apply Now" with a full resume stating the latest and expected salary. All information collected will be used for talent acquisition purposes only. #J-18808-Ljbffr