Home Saudi Arabia Patient Experience Innovation Associate
Home Saudi Arabia Patient Experience Innovation Associate
Patient Experience Innovation Associate
Job details
Job Purpose / ObjectiveCoordinate and follow up patient experience matrix and compliance to PX related policies and procedures. Also involves coordination with project PX team and other departments for patient satisfaction survey data.Key Responsibilities / AccountabilitiesCoordinate and follow up patient experience matrix and compliance to PX related policies and procedures.Ensure departmental policies and procedures implementation to support best practices in patient experience.Coordinate with projects about PX policies and procedures and ensure its communication to all staff.Help in improving patient satisfaction surveys.Collect data to identify strengths and opportunities for improvement and recommend changes.Follow up on patient complaints in a reasonable timeframe and protect patient health information confidentiality.Support and improve the patient experience program in coordination with stakeholders.Participate in and lead person-centered care initiatives undertaken by HMG.Enrich patient experience with compassion, respect, and dignity.Perform other applicable tasks and duties assigned within the realm of his/her knowledge, skills, and abilities.Education/ Professional QualificationBachelor's Degree preferably in Business, Health Administration, Health Informatics, or relevant qualifications.ExperienceBetween 0-1 year of experience, preferably in patient/customer relations, which includes experiences in successfully analyzing and mining data to improve the patient/customer experience.Professional Licensing / Certification / TrainingRelevant certifications.SkillsProcess managementData gathering & assessmentPatient servicingData management & record keepingCompliance to online incident reporting system
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