Loan Services Officer

Closing date: 20th of January 2025 Position Description: Business Banking Documentation PD 062024 (2).pdf Your new role with Bendigo Bank is just a few clicks away. About the role As our Loans Services Officer , you will report to the Team Manager and will be responsible for checking and preparing the bank's security documentation for complex & non-complex loans and substitutions to our customers. You will play an important role in the Bank’s lending, ensuring that the Bank can take possession of the property offered by the customer as security against a loan in the event of a default by the customer. As our new Loan Fulfilment Officer (Documentation), your key responsibilities will relate to the accurate provision of:

• Checking loan loading and proposed bank securities
• Preparing legal security documentation including contracts and mortgages
• Security Documents of all Substitution of Security Files
• Preparation of Guarantor Disclosure Information and Packages
• Providing advice and guidance to the Local Connection networks
• Knowledge of conveyancing and property title requirements for all Australian jurisdictions

Within this role, you will support all Consumer Processing teams in delivering services to the Local Connection, Business Banking, and Third Party Banking networks. About you As our new Loans Services Officer , you will bring the following skills:

• Excellent communication and relationship-building skills.
• Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
• Energetic, enthusiastic, and co-operative.
• Demonstrated ability to work within tight timeframes with the ability to prioritise.
• Able to work effectively in a team environment or autonomously.
• Highly accurate approach with strong attention to detail.
• Knowledge of the Consumer Credit Code and Banking Code of Practice is desirable.
• General understanding of loan securities.
• Ability to prioritise, monitor, and organise workflows.
• Previous experience and knowledge of loan securities, land titles, and other forms of property legislation, stamp duty legislation, and practices is highly desirable.
• Experience in a loan processing centre, security documentation or conveyance functions or similar field is preferred.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance (as of July 1st) in a local Head Office per week. This role is a full-time, 12-month Secondment/fixed term contract , based at our Adelaide or Bendigo head office locations. About Bendigo Bank With over 7,000 employees, we are Australia’s fifth largest retail bank with a vision of our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands, and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at! Find out more about us and our incredible history here: About us | Bendigo and Adelaide Bank (bendigoadelaide.com.au) We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. Our perks and benefits: Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work-life balance, and flexibility.

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank! Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box, we still want to see your application! Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now! We don’t want you to be missed, so please note that directly emailed CVs may not be picked up by the system and may risk being missed from the process. We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand. We are committed to responding to all candidates, regardless of the outcome of your application. Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interviews or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments, and presentation material. Therefore, Applicants using A.I. in any of these circumstances will be ineligible to proceed. We understand traditional recruitment processes may present barriers for some people. Therefore, if you require reasonable adjustments, please speak with your Talent Acquisition Advisor who will be happy to assist you - as this restriction does NOT include software/technology used to support Applicants who require reasonable adjustments. #J-18808-Ljbffr