4300 Burger King Europe GmbH | Customer Success Manager APAC

Customer Success Manager APAC Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. This is a fully remote job opportunity The employment contract will be provided through the employment agency B2B employment is not possible for this role. About the team: The Digital Operations team ensures that our franchisees make the most out of our consumer-facing technology (web & mobile apps, delivery solutions, mobile ordering, loyalty modules, kiosk software, etc.) in our brands’ key markets. Overall, you will be responsible for our customers’ success using our platform and their satisfaction. About the role: As a Customer Success Manager, you will be our customers’ main point of contact for technology matters. Your primary responsibilities include: Driving projects which help our markets’ digital business grow (e.g. increasing home delivery coverage). Leading all our routines with customers and managing day-to-day interactions. Serving as the primary post-sale point of contact to develop strong customer advocates within the company. Coordinating with our product & engineering, marketing, and guest engagement teams to ensure we prioritize the right digital initiatives with our customers. Assuming a consultative role in dealing with technical issues and interpreting applications needs. Introducing new features or versions of software to customers. Managing communications, timelines, and expectations with both customers and internal teams, including influencing decisions and conflict resolution. Qualifications: Computer Science, Engineering Management, Business, or related degree. Minimum 5 years in a similar position or as a Technical Project Management / Consultancy in technology-related areas in a customer-facing role. Proficient level of English, both spoken and written. Excellent interpersonal and verbal communication skills to coordinate with franchisees, team members, vendors, and management. Excellent written communication skills – crafting precise product requirements and writing self-service documentation. Competencies: Strong technical background with a solid understanding of Scrum, release management processes, and eCommerce platforms. Analytical and problem-solving skills to use software, explain it, and use its capabilities to solve clients’ problems. Organizational and time management skills to keep projects on track and manage stakeholders’ expectations. Excellent project managing skills to start and finish projects successfully. We would love if: You have a strategic mindset and initiative to independently detect, propose and build solutions to grow our business line in different markets. You are familiar with Content Management Systems such as Sanity, Feature Flag tools like Launch Darkly, and Knowledge Bases like Confluence. Scrum or Agile certifications or PMP titles. Background in the Quick Service Restaurants or Food or FMCG industries. Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers. #J-18808-Ljbffr