Helpdesk Support Analyst

Remote Employee BPO has an outstanding opportunity for you! Role: Helpdesk Support Analyst Compensation: Competitive Basic Salary Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential, Government Mandated Benefits Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time Work Setup: WFO (Office-based)  Duties and Responsibilities: 

• Be the first point of contact for all users for any IT-related issues or questions.
• Working as part of the global IT department, adhering to corporate standards across all technologies.
• Direct knowledge of account administration by creating user accounts and email accounts using Active Directory, Azure AD, and other systems.
• Support, troubleshoot, and resolve end-user problems relating to remote support, VPN, and computer hardware/software issues.
• Install and configure new end-user workstations and laptops, and install hardware and software upgrades.
• Understanding of mobile phone technologies, carriers, and deployment methods.
• Cybersecurity focused on an understanding of virus and malicious software removal techniques and best practices.
• Proactive monitoring of all IT systems.
• Make recommendations to management for technical and process improvements.
• Experience with remote access technologies.
• Accepting, reviewing, and completing issues via a ticketing system.
• Assist in project work to roll out new technologies.
• Any other duties as and when required.

• Preferred 5+ years experience in a Desktop support role
• Support of Windows 10/11, iOS and Android in an enterprise environment
• Desktop and laptop hardware configuration
• Microsoft 365, Azure AD, Exchange, RMM, EDR, Knowledge of Windows Imaging

• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to work independently and/or in a collaborative environment.