[MY] Admin Assistant
Job details
About the team Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority. About the role As an Admin Assistant , you will play a vital role in ensuring the financial stability and efficiency of our clinic business. You will work closely with the claims team and contribute to reporting activities. The ideal candidate will have a mindset of continuous improvement and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment. This role is based in Malaysia and reports directly to the Manager, Claims . Key Responsibilities:
- Perform various Claims administrative and clerical tasks.
- Perform general clerical duties including claims registration, filing, and scanning supporting documents, including batching of claims and downloading claims data.
- Perform accurate data entry and checking of member and claims details.
- Promptly acknowledge claims being triggered to the customers.
- Timely and accurately register all relevant benefits under the policies entitled for claim.
- Authenticate claims documents with clinics/hospitals.
- Attend to email inquiries.
- Support the team in administrative and operational duties and ad-hoc tasks as assigned.
- Minimum Diploma in relevant discipline.
- Minimum 2 years experience, preferably in the insurance industry. Fresh graduates are welcome to apply.
- Proficient in MS Office and G Suite, particularly Excel and Google Sheets.
- Familiar with operating the Gmail setup.
- Meticulous, reliable, and customer-friendly.
- Genuine curiosity and strong desire to continuously learn and grow.
- Experience working within a tech startup and hyper-growth environment would be a bonus.
- A start-up attitude: take full ownership of your work, willing to step out of your comfort zone and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things.
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