Customer Service For Gaming - German Speaker In Lisbon

What you'll do Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming; Take personal ownershipof customer requests and maintain accountability for follow-through; Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys; Handle customer contacts that require core and advanced skills; Maintain our partner's internal information and customer/account information secure and confidential; Consistently implement management mentoring to reach departmental goals; Support less-experienced agents by sharing best practices; Perform other duties asassigned. What you'll need Native level of German (written and spoken); Fluency in English (B2); High school diploma (or equivalent); Player and support oriented attitude, with a knack for helping others; Team player with strongproblem-solving and conflict management skills as a Customer Service for Gaming; Passion for video gamesand mobile applications; Experience in telephonecustomer service/call center environment (minimum 1 year); Excellent verbal and written communication skills; Basic proficiency with Microsoft Word and Microsoft Office or equivalents. Benefits Excellent work opportunity in a leading multinational company; International career ina multicultural environment; Possibility of cooperation with leaders in various industries; Respectful and inclusive environment; A wealth of opportunities to progress and move business areas projects; Flexibility & Work/lifebalance as a Customer Service for Gaming; Stable work and career progression; Long-term development opportunities; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expensesrefund; Annually complementary return flight to your home country (within Europe); Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Free Portuguese language courses, sport activities and organized events.