Customer Success Senior Specialist Mandarin Speaker

As a Customer Success Senior Specialist our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents driving change for quicker adaptation to evolving market needs.
• Serve as market experts with deep knowledge of the industry products channels and more.

In this role you will:

• Understand and work with POSrelated data with the client (gfknewron market possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful highlevel presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Coidentify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on nonplatform issues to drive better client experience
• Collaborate with account management at the presales and renewal stages coidentifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

Qualifications :

• Minimum of 3 years experience in consulting market research or product management within durable goods or related business units.
• Excellent command of English and Mandarin with strong presentation and communication skills essential for this clientfacing role.
• Strong business acumen in the durable consumer goods market and retail landscape.
• Passion and expertise in Major Domestic and Small Domestic Appliances with a deep understanding of product categories and market trends.
• Proven ability to collaborate effectively with crossfunctional teams drive decisionmaking and achieve both client and organizational goals.
• Proactive eager to learn with an open mindset teamoriented approach and an entrepreneurial spirit.

Additional Information : Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population. For more information visit NIQ.com Want to keep up with our latest updates Follow us on: LinkedIn  Instagram   Twitter  Facebook Our commitment to Diversity Equity and Inclusion NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Remote Work : No Employment Type : Fulltime