Lead / Senior ServiceNow ITSM & SPM Developer - FULL REMOTE - Contractor in USD

For an international project in Europe, we are urgently looking for a Full remote Senior ServiceNow SPM/APM/CSDM Lead Developer with +10 years of ServiceNow experience and +5 years of experience with SPM and +3 years of experience with APM development and support. We are looking for a contractor, who is able to work at European time. This position is long-term. Candidates need to be fluent in English. Tasks and responsibilities:

• Lead and coordinate the technical solution design, perform development, unit testing and production deployment for SPM, APM, and CSDM;
• Ensure that the solution is aligned with the agreed business process design, functional design and with ServiceNow best practices and JTI architecture standards and guidelines;
• Clarify business requirements directly with the customer and implement required system configuration and development changes, as per the agreed-upon technical design;
• Collaborate with cross-functional teams to identify and prioritize business requirements and implement integration requirements with other systems;
• Estimate time and effort for all activities and proactively communicate progress and forecast changes to the rest of the team;
• Provide timely technical support for issue resolution including UAT and Post Go-Live support, including data maintenance. Work with end users and other support teams and vendors if required;
• Ensure that required system documentation is completed and delivered prior to Go-Live;
• Provide the necessary support required for user training preparation and delivery;
• Timely update assigned tasks, provide response and solution within team SLA and release schedule;

• Bachelor or Master degree;
• 10+ years total of ServiceNow practical experience;
• +5 years of experience with SPM development and support;
• +3 years of experience with APM development and support;
• At least 2 CSDM implementations;
• Experience in leading projects;
• Experience in leading a small team;
• Expert-level ServiceNow development skills;
• Good understanding of the key IT processes, knowledge of ITIL or similar framework, and having development experience in Agile projects;
• Good knowledge of ServiceNow platform architecture and awareness of the latest trends and capabilities of the ServiceNow platform;
• Ability to initiate customer interfacing meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts;
• Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified;
• Proven technical writing and documentation skills;
• Fluent in English;