IT Helpdesk Support
Full time
at Apollo Technologies, Inc.
in
Online
Posted on January 10, 2025
Job details
General Job Description:
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
- Education: A bachelor's degree in computer science, information technology, or any related field.
- Technical Knowledge: A strong understanding of computer hardware, software, and operating systems. Knowledge of common software applications and troubleshooting techniques.
- Customer Service Skills: Excellent customer service and communication skills
- Problem-Solving: The ability to diagnose and solve technical problems efficiently.
- Attention to Detail: Detail-oriented to accurately assess and address technical issues.
- Teamwork: Collaboration with other IT professionals and departments.
- Time Management: Efficiently managing support requests and ensuring timely resolution.
- Adaptability: Stay up-to-date with the latest technologies and solutions.
- Problem Tracking: Familiarity with helpdesk ticketing systems for tracking and managing support requests.
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