Client Engagement Specialist

The main responsibilities for the Client Engagement Specialist are to onboard as many clients as possible to expedite the roll out of the ordering portal. The role will require a real team player with the ability to build and maintain strong relationships with our clients to ensure their experience of our service is industry leading. Specific Tasks

• To ensure we provide the highest levels of service to our clients ensure their needs are met and all queries are answered quickly and effectively.
• Support of sales team in identification of target clients to be onboarded onto all IT systems (ordering & results portal CRM etc.).
• Information gathering.
• Responsible for onboarding of clients into ordering and resulting portals to include but not limited to:
  • Training of clients in use of new system
  • Troubleshooting post go live
  • Responsibility for maintaining clean data in all systems.

Qualifications : Education

• A recognised third level qualification in the biological sciences or healthcare or related discipline.      OR
• Have a minimum of 2 years experience working in a related role .

Experience

• Experience in customer facing role advantageous

Any required licences / certifications or membership

• Full Clean Drivers Licence

Skills & Abilities

• Strong desire to independently solve problems.
• Excellent relationship building qualities and the competence to work autonomously.
• Total commitment to client satisfaction.
• Team oriented and willing to adapt quickly to change.
• Excellent presentation and business writing skills

Additional Information : We are part of the Eurofins Scientific Group a global leader in food environment pharmaceutical forensics clinical diagnostic cosmetic product testing and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55000 staff conducting 450 million tests every year. Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins works with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food environmental pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics CDMO advanced material sciences and in the support of clinical studies. In over just 30 years Eurofins has grown from one laboratory in Nantes France to over 47000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products as well as providing innovative clinical diagnostic testing services as one of the leading global emerging players in specialised clinical diagnostics testing. In 2023 Eurofins generated total revenues of EUR 6515 billion and has been among the best performing stocks in Europe over the past 20 years Your data:   As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.                      Eurofins Biomnis is an equal opportunities employer Remote Work : No Employment Type : Contract