Sales Consultant | Al-Futtaim Automotive | FAMCO

Sales Consultant | Al-Futtaim Automotive | FAMCO Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Overview of the Role: The Spare Parts Sales Representative will be responsible for driving incremental sales of spare parts with existing customers and developing new customers within the assigned area. This role involves on-site visits, prospecting, quoting, closing sales, and following up with customers to build long-term relationships. What You Will Do:

1. Drive spare parts sales with current customers and develop new customers in your assigned area.
2. Conduct on-site visits, prospect for new business, provide quotes, and close sales.
3. Build and maintain strong business relationships through technical knowledge and customer-focused solutions.
4. Achieve parts sales and profitability targets while adhering to the business plan.
5. Handle customer inquiries and ensure excellent customer experience by resolving complaints and exceeding customer expectations.
6. Continuously search for new customers and expand the reach of parts sales within the assigned area.
7. Analyze parts business potential and penetration within the assigned customer base.
8. Gather and report market intelligence, including customer feedback and trends in aftermarket products.
9. Propose new parts offerings to meet customer needs and market demands.
10. Ensure monthly overdue targets are met and not exceeded.

1. Degree, Diploma, or equivalent technical qualification.
2. Minimum of 5 years of experience in parts sales or workshop experience, preferably in the earthmoving or heavy machinery industry.
3. Strong technical knowledge of earthmoving machines and aftermarket parts.
4. Excellent customer service skills and the ability to build strong business relationships.
5. Strong sales skills, including the ability to sell opportunities, ideas, and concepts.
6. Proficient negotiation and closing skills.
7. Commercially minded with a good understanding of business operations.
8. Ability to deal professionally with customers, middle and senior management, and operators/technicians.
9. Strong self-planning, time management, and organizational skills.
10. Presentable and capable of promoting the company to customers.
11. Strong computer skills, including a good working knowledge of Microsoft Office applications.
12. Good communication skills in English; Arabic is an advantage.

1. A technical background in earthmoving machinery or a similar industry.
2. Proven experience in parts sales, workshop operations, or a related field.
3. A passion for providing value-added solutions to customers and driving sales.
4. Strong customer service orientation with the ability to handle and resolve customer complaints effectively.