IT Service Desk Analyst (12 Months Fixed Term)

A little about us We’re a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop. Since 1974 we’ve been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top. Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive. Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help. Role Purpose We are looking for a skilled IT Service Desk Analyst to join Capricorn’s technology team to provide support across all aspects of our IT service desk and infrastructure. This role will provide operational support and will be a first responder for Service Desk escalations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a dedication to delivering exceptional customer service. Skills, Knowledge and Attributes

• Create and maintain documentation for common IT procedures, troubleshooting steps, and best practices.
• Contribute to the development of the internal knowledge base, empowering Service Desk agents to handle common issues.
• Identify opportunities for process improvements and efficiency enhancements within the IT support workflow.
• Stay up-to-date with the latest industry trends and technologies to provide innovative solutions.
• Sound communication skills, with the ability to effectively manage face to face & remote stakeholders.
• Experience in managing Microsoft environments including Active Directory (DS, DNS, DHCP), Office 365 and Azure AD.
• Analytical and structured approach to problem solving and ability to work independently.

Experience At least 5 years experience in a similar role. Qualifications Nil Sound like you’d be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers #J-18808-Ljbffr