Team Leader I

Join us to co-create solutions for a better future! Job Details Desktop Support Team Leader Location: Quarry Bay Posted: 12/11/2024 Job ID#: 59198 Job Category: Desktop Support Position Type: Full Time Team Lead The Team Lead will handle Deskside Technicians and will ensure that all deliverables are being delivered. Responsibilities:

• Create a cohesive team environment through consistent management.
• Coach and counsel direct reports, providing feedback, conducting performance evaluations, training, mentoring, and handling discipline issues.
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned.
• Assist and ensure that tickets and inventory are handled accurately.
• Perform root cause analysis and identify opportunities to improve efficiencies.
• Ensure direct reports meet their goals and follow departmental processes.
• Responsible for day-to-day operations of Onsite Support.
• Work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by the client.
• Conduct daily huddles for the Onsite Support Technicians.
• Be on-call if there are client issues.

Who we are: Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What you'll get:

• Work with brilliant minds, often within a global capacity.
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training.

Why we're different:

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision-making.
• Open floor plan environment where collaboration is highly encouraged!

Job Requirements:

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• High School Diploma (required).
• Deskside/Desktop/End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize, and organize multiple tasks.

Pay Range: Based on Experience #J-18808-Ljbffr