Guest Service Agent

Key Responsibilities

The successful candidate will among others do the following:

• The position manages guests’ reservations and attends to their enquiries and complaints promptly.
• S/he is responsible for the checking in and out of guests.
• S/he ensures guests’ privacy, and ensures guest complaints are promptly and adequately addressed.
• S/he ensures that the daily sales report is transmitted to the management.
• S/he ensures comprehensive preparation of hand over notes as shift report to another colleague to follow-up.
• Ensure the hygienic condition of the guests’ rooms and promptly report of out of order rooms for quick action.
• Promptly address and report any noticed breach of the guest house values, standards and policies by any guest.

• The applicant must possess a National Diploma in Social Sciences or Hotel and catering Management with a minimum of 2 years cognate experience from reputable hotels or guest houses.
• Must possess good interpersonal, communication and relational skills.
• Must possess ability to handle and solve customer’s problem promptly.
• Must be computer literate, a team player; flexible, not easily provoked, highly sensitive and security conscious, customer-centric and always hungry for and able to deliver timely results.