Tour Agent/Travel Agent - Internal Office - Leader
Job details
Job Title: Tour Agent, Travel Agent - Internal Office - Leader Company Overview: Our Client is a leading tourism company dedicated to showcasing the beauty, culture, and diversity of Africa to travelers worldwide. With a commitment to sustainable tourism practices and authentic experiences, they offer a range of tour packages tailored to meet the interests and preferences of every traveler. Location: Johannesburg, Cresta Job Summary: As a Tour Agent / Travel Agent with managerial experience within their internal office, you will play a crucial role in assisting clients with planning and booking their dream African adventures. Key Responsibilities:
- Customer Consultation: Engage with clients via phone, email, or in-person meetings to understand their travel preferences, interests, and budget constraints.
- Tailored Itinerary Planning: Utilize your knowledge of African destinations, attractions, and activities to create customized tour itineraries that align with clients' interests and requirements.
- Booking Coordination: Handle all aspects of booking arrangements, ensuring accuracy and timely confirmation.
- Client Communication: Maintain regular communication with clients throughout the booking process, providing updates and addressing any concerns.
- Product Knowledge: Stay updated on the latest travel trends and industry news to offer informed recommendations.
- Documentation and Administration: Prepare all necessary travel documents and ensure compliance with company policies.
- Collaboration: Work collaboratively with internal teams to optimize tour offerings and enhance service delivery.
- Customer Feedback: Solicit feedback from clients post-travel to assess satisfaction levels and gather testimonials.
- Crisis Management: Handle unforeseen travel disruptions or emergencies that may arise during clients' trips.
- Promotion of Sustainable Tourism: Educate clients on the importance of responsible travel practices.
- Bachelor's degree in Tourism Management, Hospitality, or related field preferred.
- Previous experience in a similar role within the travel industry.
- Exceptional communication and interpersonal skills.
- Proficiency in travel booking systems and software.
- Strong attention to detail and organizational abilities.
- Passion for travel and appreciation for African culture.
- Fluency in English; proficiency in additional languages is advantageous.
- Commitment to promoting sustainable tourism practices.
- Competitive salary of R15 000 per month with 10% commission.
- Opportunities for career growth and advancement within the company.
- Comprehensive training and development programs.
- Travel perks, including discounted rates on tour packages.
- Positive and supportive work environment.
- Must speak English and another language.
- Have 3rd Party Experience in the travel industry.
- Live in close proximity to Cresta or be willing to relocate.
- Have some managerial experience.
- Computer literate with application experience in the travel industry.
- Understand that smoking is prohibited during office hours.
- Be of sober habits during office hours.
- Strong references from previous similar roles.
- ID copy to be produced on applying.
- This offer includes a 10% commission; only motivated candidates will be considered.
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