Technical Support Associate

Hello Everyone, we are Hiring Note: please read the job description completely before applying. Mention HR Shilpa Seggyam on your Resume Number - 9177575895 Mail Id: ss00944469@techmahindra.com Job Description: Designation: Service Desk Technician (International Voice process) Band: U1 & U2 Mode: Work from Office Type: Full time Shifts: Rotational shifts/rotational week offs 2 way cab provided Work location: Hyderabad Fresher Salary: 2.5pa Experience Salary: 3Lpa - 6Lpa (based on your experience and last ctc) Walkin Date: 6th, 7th & 8th Jan'2025 Timings: 10:00AM - 12:00PM Location : Survey no.62, TMTC SEZ, 1 A, Qutubullapur Mandal, Bahadurpally, gate - 2, Hyderabad, 500043 Roles & Responsibilities ❑Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. ❑Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. ❑Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. ❑First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, Air Watch etc.)❑Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Eligibility Criteria:

• Excellent Communication
• Fresher/ Experience
• Relevant Exp would be an added advantage
• Any graduate can apply
• immediate joiners required
• candidates should be flexible to work in 24/7 Rotational shifts