Night Manager

Job Description - Night Manager (HOT0B87U)

Job Number:

Night Manager (HOT0B87U)

Work Locations

Conrad Dublin, Earlsfort Terrace, Dublin 2 WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country. “Conrad is Empowering and Bold” Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:

• Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends.
• Team Member Gym - A dedicated team member gym with free access 7 days a week.
• Benefit - Discounted rates for Conrad Teams members across a wide range of High Street retailers.
• Development - Hilton has numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor.
• Holidays - 30 days holiday (incl. BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.
• Maternity & Paternity - Paid leave for those that qualify.
• On shift - Complimentary meals on duty & uniforms provided.

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. The Job Role:

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to Early staff / Duty Manager.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Conduct annual and mid-year Appraisals with Team Members.
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
• Assist other departments, as necessary.

The ideal candidate should have:

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountability and resilience.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry.
• Previous experience with Front Office Management Systems.
• Previous experience with cash handling.

Job

Guest Services, Operations, and Front Office #J-18808-Ljbffr