OCBC Bank | Remittance Processing- Payment & E-Banking Operations (contract)

Job Description - Remittance Processing- Payment & E-Banking Operations (contract) (240001S8) Remittance Processing- Payment & E-Banking Operations (contract)- ( 240001S8 ) This is a contract role. To work on shift basis, when required. Job Functions

• To repair/verify inward remittance transactions (MEPS, TT) within stipulated approved limits. Adhering to exceptions approval grid, if applicable.
• To liaise with branches/business units on any discrepancy.
• To ensure SLA is met at all times.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment.

• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic and tactful person in problem resolution and decision making.
• A passionate person with customer oriented mindset and firm believer of Quality discipline.
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