Front Desk Supervisor
Job details
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health and fitness club, and a rooftop pool ensure a memorable stay. InterContinental Doha The City is looking for a Front Desk Supervisor to join our team. What’s the job? As a Front Desk Supervisor , you are responsible for supervising front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services. Promote the desired work culture by living the 5 winning ways value: Do the Right Thing, Show We Care, Aim Higher, Celebrate Difference, Work Better Together.
- Ensure outstanding customer care at all times.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
- Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
- Supervise daily shift processes ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues and complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/floor limit policies.
- Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
- Build strong relationships and liaise with all other departments, especially housekeeping and reservations.
- Cross-check all billing instructions are correctly updated.
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Perform other duties as assigned, requested, or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Take responsibility in the absence of the Duty Manager / Front Office Manager.
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