Floor Manager- Newmarket Auckland

As the Floor Manager you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side youll take the lead in delivering exceptional service and operational excellence. Through your team youll weave together a shopping journey thats genuine personalised and always welcoming. Key Responsibilities:

• Offering customers a high level of service through styling advice product knowledge and store experience.
• Analysing selling information and working with the store manager to maximise the sales performance of your department.
• Leading a team of sales assistants to achieve excellent standards of service.
• Supporting recruitment and ensuring induction and training of new starters is carried out.
• Assisting the Store Manager in identifying future talents and putting together development plans to support their progression.
• Overseeing store operations.
• Being a brand ambassador and providing the best experience for our customers.
• Stepping into the role of Store Manager in their absence.

Qualifications : For the role of Floor Manager we seek individuals who embody the spirit of Teamwork Entrepreneurship and Constant Improvement fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative addressing business and customer demands with both efficiency and effectiveness.   What You Need to Succeed: Knowledge

• You understand what makes a great customer experience
• Prior retail or customerfacing experience

Motivation

• You enjoy creating a positive work environment and leading a team
• You are resultsfocused & enjoy multitasking
• You enjoy developing yourself & others

Behaviour

• You contribute to building a wellfunctioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are selfaware understand that actions have consequences and are respectful and nonjudgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements        

• Experience in driving sales through others
• Some experience in recruiting; managing talent performance and developing team members (advantageous)

Additional Information : This is a  fulltime position based in New Zealand. Benefits: We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.  In addition to this you also receive: 

• Medical Leave
• Annual Leave
• Wellbeing

Remote Work : No Employment Type : Fulltime