Food and Beverage Supervisor
Job details
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD with views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We are currently looking for a Permanent Full-Time Food and Beverage Supervisor (40 hours) who is hands-on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!
Job Description
- Assisting in the smooth operation of the Food & Beverage department
- Creating a seamless dining experience for our guests, making everyone feel welcome and valued
- Constant communication with all departments
- Ensuring all team members are confident and competent in selling menu items, beverage items, and hotel services.
- Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
- Supervising, guiding, and training the team in departmental policy and procedures as well as product knowledge
- Develop a sales approach and passion for driving and generating business
- Promote and ensure strong communication of ALL (Accor Live Limitless) and the Ennismore 'Dis-loyalty' memberships as key loyalty benefit programs.
Qualifications
- A New Zealand Masters or Bachelor's degree in a Hospitality Management related field, or 2 years experience in a supervisory role
- Articulate verbal communication and passion for building a rapport with our guests
- Current LCQ certificate, First Aid Certified, and Managers Certificate for Alcohol Licensing
- Be flexible - you are required to work a variety of shifts, including late nights, public holidays, and weekends
- Ability to work well under pressure, think on your feet, and make quick decisions
- Prior Food and Beverage experience in a 4 or 5-star hotel environment
- Exceptional grooming and communication
Additional Information
SO/ BENEFITS- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Annual Salary of $65,750, in a Full-Time permanent role – 40 hours guaranteed per week.
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