Associate Engineer-IMPL_DES
Job details
Sutherland Healthcare Solutions provides analytics-driven business process and technology solutions to optimize healthcare’s financial and clinical performance. Sutherland is an experience-led digital transformation company focused on delivering exceptional experiences for customers and employees. With over 35 years of experience, we leverage AI-based products and platforms to drive measurable results and accelerate growth. Our global team is committed to delivering operational excellence and building lasting client relationships. Skills: Tier1 EHR Application Support | Remote Work Opportunity | Night Shift Role Description This is a full-time remote role for a Tier1 EHR Application Support with SQL. The role involves providing technical and application support, troubleshooting EHR systems, and utilizing analytical skills to resolve issues effectively and efficiently. Qualifications Application Support and Technical Support skills with strong knowledge in SQL Analytical Skills for troubleshooting EHR systems Strong Communication skills Experience in SQL and database management Ability to work independently and in a remote environment Attention to detail and problem-solving abilities Knowledge of healthcare industry standards and practices Bachelor’s degree in Computer Science, Information Technology, or related field Industry Hospitals and Health Care Employment Type Full-time Application Skillset Required Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems SQL querying: Good understanding of SQL queries, including joins, subqueries etc. Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory. Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions . Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests. Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail. Eligibility: Must be a Graduate. Must have 3-5 years. Willing to work in Night Shift. US client interaction experience
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