Operations Manager - Lending

Job Description: This position is responsible for providing leadership and managerial oversight and supporting transaction servicing for commercial loan products and services. General Responsibilities: - Handles oversight and administrative functions for loan booking, funding, research and maintenance, payments, advances and terminations. - Involved in setting direction, policies, and guidelines for the team. - Establishes and implements risk control processes and operational business models. - Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations. - Responsible for team member development, talent management and succession planning. - Provides mentoring, training and assistance to new and existing team members. - Assists in the creation and implementation of departmental procedures. - Conducts team and individual meetings with staff members. - Prepares and facilitates performance review discussions. - Monitors sick/personal/vacation days of team members. - Sets team performance standards using key metrics and monitors the team's overall performance against goals set. - Handles performance issues within the team. - Recruits, interviews, and recommends new hires. Qualifications - A minimum of three years of financial services or loan operations experience is required - Previous management/leadership experience in an operations setting - Excellent oral and written communication skills - Must have strong organization skills with the ability to prioritize and manage a variety of tasks - Must have strong customer service aptitude with the ability to resolve problems and escalated issues - Excellent interpersonal skills, including the ability to influence and lead a diverse group of people - Experience in training and motivating other individuals - Strong analytical, problem solving and judgment skills - Commercial loan operations experience preferred with knowledge of industry and regulatory requirements. Ability to work overtime as needed to support the team and ensure critical work is performed. Location: Vile Parle (West) Remuneration: INR 12 - 15L, depending on the experience and interview rounds.