1st Line IT Support Engineer (JB4962)

1st Line IT Support Engineer (JB4962)

Remote for applicants living in South Africa

R15 – 20 000 per month

Employment Type: Permanent

Working Hours: UK Business Hours (9:00 AM – 5:30 PM UK time) Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can grow your skills, gain internationally recognised certifications, and work for a forward-thinking Managed Services Provider (MSP)? Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing, collaborative team. You’ll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications. What’s in it for you?

Fully Remote Setup – Work comfortably from home while supporting clients globally.

Paid Study Leave – Advance your skills with employer-funded IT certifications.

Performance Bonuses – Enjoy twice-yearly performance-related rewards.

Supportive Team Environment – Collaborate with a talented team passionate about providing top-notch IT services.

Exciting Projects – Work with diverse technologies, from Office 365 to VoIP systems, and beyond. Minimum Requirements:

Minimum 1 years’ experience in an IT support environment

Experience with support of Windows Desktop OS

Good working knowledge of PC, laptop and printer hardware

Good working knowledge of the full MS Office suite

Basic knowledge of IT networking and cabling

Excellent telephone manner with good interpersonal and communication skills

Demonstrable problem-solving skills with a logical train of thought Experience in the following areas would be advantageous:

Previous experience in an MSP environment

Support for VoIP systems

Office 365 administration

Support for Mac OSX

Basic server administration (AD user account creation, password resets, etc.)

Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application. Responsibilities:

Answering calls and responding to tickets from customers.

Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.

Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.

Adhere to defined KPIs and meet the expected SLAs.

Consistently contribute to and update documentation.

On-board and off-board users.

Monitor backups daily and report on any issues that arise. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.   Email cv to recruit@kontak.co.za and quote JB4962 in the subject line The post 1st Line IT Support Engineer (JB4962) appeared first on freerecruit.co.za .