Remote Operations Manager

RemodelBoom is one of the leading marketing agencies for home improvement companies across the USA. Think windows, roofing, baths, kitchens - we help these companies generate more revenue. The best part about our service is that it is entirely based on a rev-share model which means our customers don't have to pay anything upfront in order to work with us. So it's completely risk free for them - if we don't generate them any sales then they don't have to pay. So in essence we are taking on all the risk which is why we only work with the best of the best and so will you. Our vision is to have the number one results-driven product for the leading companies in the home improvement space. We’re growing 30% quarter on quarter, have hundreds of customers, and want to build an exceptional team that will drive our next phase of growth. If you’re passionate about creating impact at a high-growth company, enjoy challenges, and thrive in a collaborative environment, we’d love for you to join us in shaping the future of our business and delivering outstanding results for our clients.

Who You Are

• A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.

What You’ll Do

• Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.
• Build relationships with our clients and develop deep empathy for their workflows and requirements.
• Make sure your client's campaigns are all running smoothly and fixing problems independently.
• Measure and communicate impact through personalized looms and calls with the client.

What We'd Like

• Experience in customer success management, account management, project management, or operations.
• You can move, think, act, and learn extremely fast.
• You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.

Since we're based in the US, you'll be working US hours. That means Monday - Friday 8am MT to 4pm MT, which is 5pm to 1am South African time. If you can't make that work please don't apply.

• Fully remote
• Online games night every Thursday
• AirBnB company retreats (Cape Town this year)

FYI: The job title in this post is listed as "Operations Manager". Internally, we refer to this position as "Key Account Manager". So when we refer to this position as "Key Account Manager" throughout the hiring process, that's why.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Marketing Services #J-18808-Ljbffr