Assistant Front office Manager

Company Description

Grand Mercure Vadodara Surya Palace , a premier hotel boasting 146 luxurious rooms and a prime location at the heart of the city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

Job Description

• Assist with the management of all operational departments as required.
• Management of roster, costings, and forecasting.
• Professional development of Guest Service Agents & Porters to ensure strong succession planning.
• Involvement in and management of setting KPI's for Front Office & guest satisfaction.
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
• Immediately attend to guest requests, and lead by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests, and staff members.
• Oversee the whole guest experience from Reservation through to departure.

Qualifications

• Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.
• You have experience in Opera, Microsoft Word, and Outlook.
• A minimum of Graduate in Hotel Management with an experience of 1-1.5 years in a similar role.

In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide. #J-18808-Ljbffr