Diagnose Specialist

Role:

• Ensure efficient remote diagnosis, timely qualification and resolution of complex hardware and system issues
• Update regularly technical knowledge according to business needs and participate in process, quality improvement and projects
• Handle ticket queue and group mailbox and perform and prioritize administrative requests according to contractual service guarantees
• Cooperate with other teams to provide additional instructions for repairs and qualify spare parts to solve all reported issues

Requirements:

• Experience with remote control tools
• C1 relevant language
• Ability to quickly identify the needed part replacement and/or bug fix
• Deep knowledge of some more specific topics such as AD, accounts, etc.

Benefits:

• Buddy program
• Internal career development
• Onboarding program

Be Part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.