Business Excellence Manager

Objective To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle (RFI/RFP responses, proposal reviews) Responsibilities

• Strategize and plan delivery, release reviews to identify delivery risks and quality/productivity improvement opportunities
• Work with delivery/engineering leadership to own/support programs to enable delivery risk mitigation/quality/productivity
• Perform delivery excellence/release reviews to verify implementation of standard delivery and engineering practices
• Work with Delivery/engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively
• Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning
• Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement
• Develop and Standardize engineering, delivery and support processes
• Lead process transformation programs in span
• Benchmarking against other organizations and contextualize industry best practices to organization
• Enterprise audits
• Content creation and delivery of process training for a portfolio of accounts
• Facilitate cross sharing of practices
• Support implementation of improvement actions from customer feedback mechanisms
• Carry our exec level reporting
• Function SPOC during sales cycle

• 12+ years of delivery excellence experience in a software services /software product development organization (primary requirement)
• 6+ years of proven implementation(dev/test) / support experience in a software services/software product development organization preferred
• Experience in managing projects desirable
• Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred)/waterfall, project management, ALM and development/test tools, devops, process improvement techniques like Lean, emerging areas like SaaS
• Experience in managing small cross functional and remote teams
• Knowledge of business / project financials
• Experience in managing change initiatives preferred

• Self-starter
• Excellent communication skills(verbal and presentation)
• Good facilitation skills
• Entrepreneurial thinking
• Good stakeholder management
• Ability to whiteboard
• Work with ambiguity
• Ability to work in a matrix org