People Profilers | IT Specialist - 6 months contract

Maintain IT systems and networks. Perform technical and administrative tasks to ensure functionality and efficiency of the client's IT Systems (On Premise and On Cloud - Applications and Portals). Responsibilities: End User Computing Support Provide Level 1 & 2 triage of issues and incidents through Zendesk Helpdesk System, phone, email, or on-site detection Escalation of issues and incidents after triage to respective Third-Party vendors and stakeholders Monitoring and following up of Zendesk Tickets while meeting SLA Respond in a professional and timely manner to service queries, issues, and requests Responsible for IT onboarding and offboarding of the client's issued devices (laptops / desktop / iPad / MacBook / etc), including setup, installation, upgrade, and troubleshooting Responsible for Users Account Administration for Active Directory, Email, Systems, Applications, Portals, etc Conduct IT onboarding and offboarding briefing for new staff Management of IT inventories (including processing for the disposal of IT assets) Assist in ensuring all IT SOP, policies and documentation are adhered to, and highlight if any need to be updated Added advantage if able to support in data cloning, changing of hardware spare parts for end user computing needs/requests Other Responsibilities: Perform IT Support during the client's events when assigned for deployment Perform procurement of IT-related equipment Provide support to IT Department for IT Audit Any other tasks as assigned Minimum Qualifications: Diploma, Nitec/Higher Nitec in Information Technology, Computer Engineering or equivalent work experience in IT-related fields Minimum 2 years of related experience in an IT Support / Helpdesk / Network / System / Administrator role. Added advantage if have prior experience in Network Administration, and/or System Administration, and/or Cloud Server Administration Able to travel from one clubhouse to another. Willing to work shifts including PH and weekends Excellent technical support skills with good knowledge of hardware and software Knowledge on IT infrastructure setup Good initiative and problem-solving skills Meticulous and patient in handling users requirements Ability to communicate well with all levels of staff and IT vendors Requirements: Ability to provide Helpdesk level support through Zendesk Ticket System, phone, email and on-site Service oriented and ability to work well with people Independent, able to work with minimum supervision Positive working attitude, self-motivated & proactive Ethical minded, professional & responsible We regret that only shortlisted candidates will be notified. Interested applicants please send your updated resume to noga.lim@peopleprofilers.com Noga Lim Wei Loong Registration Number: R1329872 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705#J-18808-Ljbffr