Technical Team Lead

A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire. Are you an enthusiastic, customer-focused IT professional? We’re looking for an L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you! Key Responsibilities:

• Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
• Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
• Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
• Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.

• On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
• Remote Support: Provide remote support to customers across our group.
• Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
• Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
• Office 365: Utilize your knowledge of the Office 365 environment.
• Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
• IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.

• Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
• Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
• Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
• Must hold full driver’s license
• Previous experience working for a MSP essential

• Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
• Friendly Team: Work with a supportive and collaborative team.
• Growth Opportunities: Develop your skills and advance your career in IT support.

• 25 days holiday + Bank holidays
• Birthday day leave
• Income protection
• Life assurance
• Private health
• And many more!