Customer Service Executive

Add expected salary to your profile for insights. The Customer Service Executive at Tenby International School in Tropicana Aman (Kota Kemuning) will be responsible for developing marketing strategies and ensuring that both schools have sufficient leads to meet enrolment targets. The role will drive content creation and lead generation across offline and online channels to implement strategies that support student recruitment targets, maximizing the number of deals/enquiries, qualified leads, and booked appointments, as well as improving conversion rates, CPL, and CPA for both schools. The post holder will be expected to build close working relationships with other members of the school SLT (senior leadership team) and the Admissions team. This role is also expected to coach and provide guidance to individuals within the marketing teams to perform their duties in both schools fully. Responsibilities:

• Manage the entire Main Reception Area.
• Greet and welcome guests as soon as they arrive at the Main Reception Area.
• Ensure reception area is tidy and presentable, with all necessary stationeries and materials (e.g. pens, forms, and brochures).
• Control access via Reception (monitor visitor logbook/late logbook/telephone logbook/off site logbook & issuing visitor or learning pass stickers).
• Direct visitors to the appropriate person and offices.
• Answer, screen, and forward incoming telephone calls.
• Provide basic and accurate information in-person and via telephone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Follow school procedures regarding Health & Safety from Handbooks.
• Assist in registration of participants for all events.
• Distribute forms to Parents/Students as requested.
• Know and adhere to School expectations as per the Handbooks.
• Perform administrative duties such as filing, photocopying, faxing, and data entry.

• At least two (2) years working experience in a similar capacity, especially in the education industry.
• Demonstrate good interpersonal, analytical, problem-solving, and communication skills.
• Possess good command of the English language (spoken & written).
• Being able to speak Mandarin could be an advantage.
• Collaboration: Takes an active part in leading their school or region; is cooperative and a genuine team player.
• Learning & Getting Better: Continually demonstrates personal commitment and passion for learning and getting better.
• Innovation Leadership: Is good at creating an environment where ideas for learning initiatives are generated.
• Outcome driven: Can be counted on to find solutions and is focused on KPIs.
• Resilience: Can deal with setbacks and challenges calmly and effectively.
• Community Focus: Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management: Works ethically and with integrity; helps others feel valued.
• Leading & Inspiring Others: Supports, encourages, and inspires students, colleagues, and teams.
• Understanding People: Is a very good judge of talent.
• Influencing & Communication: Consistently informs, influences, and inspires through effective communication.
• Agile: Responds and adapts to changing circumstances.
• Strategic, Commercial & Financial Awareness: Applies understanding of the business and industry to improve effectiveness.
• Planning & Decision Making: Makes decisions on the best course of action and plans accordingly.
• Diversity & Equity: Understands values and practices across cultures.