Network Security Consultant
Job details
About the Company - Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services. Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific. About the Role - Resolving first, second and third level support problems; 75% of which will be resolved without escalation. Escalating to the relevant team where required, promptly following procedures and ensuring management is updated accordingly. Ensuring the customer and ticket is up to date at all times. Involved in the planning, reviewing and execution of client change requests within SLO. Proactively improve customer and infrastructure via problem management and project work. Maintain, troubleshoot and co-ordinate replacement of faulty hardware. Daily review and action of open cases; updating the customer and Operations Manager on current cases and their status as appropriate. To provide comprehensive handovers to peers at the end of shift. Working with 3rd party vendors to troubleshoot complex issues. Create, update and maintain the Network knowledge base and documentation repository. Responsibilities - Confident and Professional dealing directly with customers. Outgoing team player with the ability to liaise with other team members and take the lead on decision making. Positive and Pro Active attitude. Working knowledge/understanding of Microsoft products. Troubleshooting basic Server problems. Ability to work under pressure. Supportive and committed team player. Experience of using Ticket Management tools. Escalations are performed within the SLA timescales. Good commutations with customers is required throughout incident lifecycles. Analytical skills. Have excellent written and verbal communication skills. Be organized and be able to work under pressure. Detailed working knowledge of a range of networking and security technologies, including: Cisco switches and routers, Juniper switches and routers, F5 Big-IP load balancers, Check Point and Cisco ASA. Able to demonstrate understanding of key networking concepts, including: TCP/IP, Layer 2 and layer 3 switching and routing, Routing protocols such as BGP and OSPF, Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates, Load balancing best practices. In-depth troubleshooting and strong analytical skills. Use of packet capturing technologies such as Wireshark. Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux. DNS
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