MEGA WALKIN INTERVIEW- INTERNATIONAL VOICE PROCESS (UK)

Greetings from Equiniti India . About EQ : Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai. There has never been a better time to join EQ Customer Experience Executive Department : Operations Role : Principle Customer Experience Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement. Business Function : EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities : • Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards. • Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards. • Respond to basic queries referring to senior colleagues where appropriate. • Contribute to the completion of the team’s workload. • Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. • Undertake duties at a similar level as required. • Ensure compliance with Equiniti’s procedures, standards, and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to always protect our business. • Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators. • Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure. • Ensure that all work is undertaken within the quality system. • Ensure that work and ethics comply with all security arrangements both physical and information. • Performance Measures • Timely completion of own work / contribution to team workload • Meeting targets for accuracy, quality and agreed service levels • Satisfactory resolution of queries Performance Measures: • Timely completion of own work / contribution to team workload • Meeting targets for accuracy, quality and agreed service levels • Satisfactory resolution of queries • Adherence to procedures and regulations • Contribution to continuous improvement • Ongoing development of own knowledge and skills • Demonstrate willingness to contribute to team beyond own immediate tasks • Quality of support given to colleagues • Development of technical knowledge and skill • Contribution to target achievement and team goals • Successful delivery of task EQ India . Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: • 31 days + 9 bank holidays (UK)• Comprehensive Medical & Life Assurance cover • Maternity leave of 6 months full pay, 10days paid paternity leave • Long Term Incentive Plan (LTIP) for all colleagues • Accidental & Life cover 2 times of concerned CT *Two-way cab provided** Immediate joiners are preferred ** Graduation is Mandatory*

• Except BE / Btech graduate's freshers are eligible