Guest Relations Executive
Job details
About Lohono Stays: Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travellers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia. The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Lohono Stays has been invested in by Godrej family office and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Purpose of the role:
- GRE is responsible for the organization's success in reputation and customer satisfaction.
- Setting up hospitality for Isprava Guest check-in, check-out
- Concierge services
- Massage, cook, restaurants, planning the stay and special celebrations such as décor, cake
- Involved in the overall planning and setting up of new business vertical for Isprava
- Involved in Marketing, Website Development, Reservations,
- Software’s, Revenue Channels, FTO’s, Travel Agents, Business
- Development, Introducing F&B, Staff Training along with Digital
- Media and packages roll out
- Excellent communication skills (English)
- Able to demonstrate consistent high-quality of hygiene and other allied services
- Organized and Systematic
- Patient, energetic and open-minded
- Well-presented, polite and tactful
- Can handle complaints in a calm manner
- Excellent people-handling skills
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