Senior Reservation Agent

Job description We are seeking a skilled Reservationist to join our team and support a leading short-term vacation rental company based in the US . This is a remote position based in India , requiring exceptional communication skills along with the US or UK Accent to ensure outstanding guest experiences and efficient management of reservations. If you are a proactive problem solver with a passion for customer service and have prior hospitality experience or airline customer service experience for US or UK clients, we’d love to hear from you! Key Responsibilities

• Process refund requests and resolve billing discrepancies in line with company policies.
• Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
• Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
• Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
• Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
• Ensure adherence to established policies and procedures.
• Other duties as assigned.

• Strong communication skills with a customer-first mindset.
• Proficiency in property management systems (PMS) and reservation software.
• Excellent organizational, multitasking, and leadership abilities.
• A proactive approach to problem-solving.

• Skills :
• Excellent communication skills. An American accent is a significant plus.
• Proficiency in Microsoft Office programs (Word, Excel, and Outlook).
• Abilities :
• Ability to effectively communicate, both orally and in writing.
• Ability to learn and adapt to new software and tools.
• Experience :
• Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
• Experience working with sales or reservations teams is a bonus.

• Work Location : Remote (India).
• Shift : Night shift (US timings).
• Salary : ₹5,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.
• Education : We are not concerned about your educational background. We value skills and experience over degrees.