ITCS Group | Desktop Support Engineer

Required to perform relocation, move and change of desktop hardware. Work closely with different third party vendors for equipment installation. Set up the Desktop PCs and Monitors for all users. Perform and document UAT for each workstation. Exchanging of Tape backups from tape library. Regular team meetings with vendors to provide avenue to highlight issues and review performance. Provide support for various applications used by the bank and also support on standard shrink-wrapped applications such as Microsoft Office based products, Visio, Project, Lync Video etc. Support problem pertaining to Microsoft Outlook mail client on user desktops Support the firm-approved market data products such as Bloomberg, Reuters, CEIC, Chase etc. Keep inventory of all Bloomberg accessories provided to individual users and coordinate with BU admin the return of all accessories for employees that have left the firm. New Hardware Asset and Build Services Hardware Asset Inventory Management for Technology Disposal Maintain inventory details of all assets purchased by the local EI team. Supporting of all mobile devices and BYOD devices as approved by the firm and perform basic trouble shooting steps to resolve the problem. Coordinate with the third-party vendor for receipt of mobile devices and SIM cards Responsible for supporting the co-ordination with the network team (L1/L2) for configuration of network switch port for desktop/multimedia devices/ security devices. Coordinating with the voice team for telephone port patching and network port patching. Consultant shall coordinate closely with the Telco team to have the extension configured and ready for end users Responsible for basic setup of telephones and headsets Liaise with the respective third parties where faults for desktop/laptop, phone and headset are identified and help send and receive faulty and replacement parts from the vendor / third party hardware suppliers Perform tasks at the start of day to ensure proper functionality of end user computing/voice equipment and services. Provide support S1 and VIP Users for all computing equipment and mobile devices in timely and professional manner Supporting and coordinating services for power down activity and weekend activities Requirements: Proven 5-year work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with Windows OS environments. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software. Ability to provide step-by-step technical help, both written and verbal. Degree in Information Technology, Computer Science or relevant field. #J-18808-Ljbffr