Assistant Front Office Manager | Hilton Dubai Palm

Job Description - Assistant Front Office Manager | Hilton Dubai Palm (HOT0B6GJ)

Job Number:

HOT0B6GJ

Work Locations

Hilton Dubai Palm, The Palm Island, Dubai At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing? An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:

1. Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
2. Evaluate levels of Guest satisfaction and monitor trends, focusing on continuous improvement.
3. Ensure regular and VIP Guests are recognized, and promote the hotel brand's loyalty scheme.
4. Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
5. Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.
6. Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
7. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, and are continuously trained.
8. Maintain good communication and working relationships with all hotel departments.
9. Monitor staffing levels to meet business demands.
10. Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes.
11. Assist with staff performance issues in compliance with company policies and procedures.
12. Assist with recruiting, managing, training, and developing the Front Office team.
13. Act in accordance with policies and procedures when working with front of house equipment and property management systems.

What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous supervisory experience in Front Office within the hotel/leisure/retail.
2. High level of IT proficiency.
3. High level of commercial awareness and sales capabilities.
4. Excellent leadership, interpersonal, and communication skills.
5. Accountable and resilient.
6. Commitment to delivering a high level of customer service.
7. Ability to work under pressure.
8. Flexibility to respond to a variety of work situations.
9. Ability to work on your own and as part of a team.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the #J-18808-Ljbffr