Call Center Agent
Job details
**Job Overview**:
**Responsibilities**:
- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer inquiries, complaints, and issues promptly.
- Provide accurate information about products and services.
- Document customer interactions and maintain detailed records.
- Escalate complex issues to the appropriate department or supervisor.
- Meet performance metrics and targets for call handling and customer satisfaction.
- Follow company policies and procedures.
**Requirements**:
- High school diploma or equivalent.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal communication and listening skills.
- Ability to handle a high volume of calls and manage stress effectively.
- Proficiency with computer systems and call center software.
- Strong problem-solving and multitasking abilities.
- Positive attitude and a commitment to customer satisfaction.
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